Office Admin Assistant

Job Type: Full time with benefits
Pay Rate: $18.50/hr


Computer Business Consultants is a progressive, innovative IT provider based in Oakland, Florida. We deliver custom solutions for businesses worldwide. The company is ever-growing and needs more staff to meet client demands.
Scope:
Computer Business Consultants is seeking a full-time Receptionist and Office Admin Support Assistant to join our team. This is an hourly position, from Monday to Friday, 8:15 a.m. to 5:00 p.m. The candidate must exhibit an enthusiastic demeanor and maintain a positive attitude. Responsibilities comprise providing general administrative support and basic technical support.
Job Duties:

• Administrative Support: Print, photocopy, scan, fax, shred documents
• Call Management: Expertly handle answering, screening, and forwarding phone calls, ensuring a smooth communication flow.
• Customer Interaction: Actively engage with current and new customers through phone and email, providing personalized and timely responses and following company workflows.
• Calendar Scheduling Support: Provide comprehensive administrative calendar management and scheduling support, ensuring optimal organization.
• Shipping and Handling: Utilize company shipping accounts to create labels and ship packages
• Mail: Sort and distribute USPS mail
• Office Errands: UPS/FedEx Shipping, Client Deliveries, Office Supplies.
• Assistant to CEO: Supports the CEO with scheduling, correspondence, project coordination, and administrative tasks to ensure efficient workflow and time management.
• Internal Sales Support: Create vendor and client quotes. Submit quotes for client approvals.
• Purchasing: Track and order office/kitchen supplies
• Purchase Order Management: Process, track and receive purchase orders, ensuring accuracy and timely handling.
• Office Maintenance: Perform weekly office walkthrough inspection. Schedule office maintenance when needed
• Marketing and Events: Assist with marketing and company events.
• Financial Document Organization: Download, categorize, and securely store vendor invoices and statements in the company directory.
• Contact Database Management: Regularly update client and vendor contacts in ConnectWise, maintaining accurate and current information.
• Social Media Engagement: Actively post on company social media to enhance online presence.
• Service Request Processing: Accurately enter and manage service requests for current clients and opportunities for new clients.
• Service Ticket Dispatching: Efficiently dispatch service tickets, ensuring prompt response to customer needs.
• Security Compliance: Review and approve or deny SPAM-blocked email address allow requests from clients, maintaining security standards.
• Backup Report Management: Assist in generating and reviewing daily backup reports, ensuring data integrity.
• Client Device Audits: Conduct monthly audits and prepare reports of client device counts and usage for Management Agents, Hosted Email, Microsoft 365, and EDR agents.
• Client Expiration Monitoring. Regularly monitor company interface for expiring client domains, SSL certificates, and warranties, ensuring timely updates and renewals.
• Adaptive Responsibility: Undertake all other duties as assigned, showing flexibility and adaptability in a dynamic work environment.

• Positive attitude
• Excellent phone etiquette
• English oral and written communication skills
• Able to multi-task
• Strong organizational skills
• Computer and technologically savvy
• Dependable, dedicated team player, with a strong work ethic
• Provide high level of customer service and build personal rapport with clients
• Maintain friendly demeanor and display a professional image
• Be adept with business terminology and workflows, client computer and technology language, adapting quickly to new software and platforms. 
• Valid driver’s license and transportation.
• Non-smokers only.

• Opportunities for professional growth and career advancement within the organization
• Collaborative and supportive work environment
• Health, Dental, and Vision Insurance
• Company Individual Retirement Account (IRA) with employer match
• Paid Time Off (PTO)
• Paid holidays
• Gym membership discounts
• Team-building activities
• Lunch and learns
• Company provided healthy snacks, fruits, and beverages
• Other employee events